What are the responsibilities and job description for the Tech Cafe position at Compucom Staffing?
Job Description
Job Description
At CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified Tech Cafe Technician to join their team onsite in Palm Beach Gardens, FL.
This role will provide operational support for our client's desktop and network environment including : Microsoft Windows-related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. This resource requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.
Duties and Responsibilities :
Provide mobile device support (iPhone and Android)
Troubleshoot tablets and phones
Work with end users to survey existing software and files for transfer to new machine
Troubleshoot applications using provided documentation
Interpret and execute tasks using technical instruction
Understanding of Bit locker
ServiceNow and ITIL knowledge - Preferred but not required
Skills and Qualifications :
Minimum 3 years of proficient walk-up experience with technical skills
Expertise in Microsoft Windows 10 and Office 365 troubleshooting and configuration
Experience supporting MS Office O365, One Drive, and Outlook
Ability to troubleshoot problems with Windows 10 and 11 (currently Windows 11 shop)
A Certification or willingness to obtain within 180 days
Understanding of TCP / IP
Knowledge of Active Directory users and computers
Experience supporting an enterprise environment
Experience configuring smartphones is a plus but not a requirement
Knowledge of MacBooks is a plus
Excellent troubleshooting skills
Good time management skills
Works with minimal supervision in a fast-paced environment
Outstanding customer service and focus skills
Experience working both independently, and in a team-oriented, collaborative environment is essential
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proven analytical and problem-solving abilities
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
- CompucomStaffing ™ Supports Equal Employment Opportunity
- CompucomStaffing ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
