What are the responsibilities and job description for the Tech Cafe position at eXcell, a division of Compucom Systems?
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Our client is currently seeking a qualified Tech Cafe Technician to join their team onsite in Palm Beach Gardens, FL.
This role will provide operational support for our client's desktop and network environment including: Microsoft Windows-related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. This resource requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.
Duties And Responsibilities
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Our client is currently seeking a qualified Tech Cafe Technician to join their team onsite in Palm Beach Gardens, FL.
This role will provide operational support for our client's desktop and network environment including: Microsoft Windows-related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. This resource requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.
Duties And Responsibilities
- Provide mobile device support (iPhone and Android)
- Troubleshoot tablets and phones
- Work with end users to survey existing software and files for transfer to new machine
- Troubleshoot applications using provided documentation
- Interpret and execute tasks using technical instruction
- Understanding of Bit locker
- ServiceNow and ITIL knowledge - Preferred but not required
- Minimum 3 years of proficient walk-up experience with technical skills
- Expertise in Microsoft Windows 10 and Office 365 troubleshooting and configuration
- Experience supporting MS Office O365, One Drive, and Outlook
- Ability to troubleshoot problems with Windows 10 and 11 (currently Windows 11 shop)
- A Certification or willingness to obtain within 180 days
- Understanding of TCP / IP
- Knowledge of Active Directory users and computers
- Experience supporting an enterprise environment
- Experience configuring smartphones is a plus but not a requirement
- Knowledge of MacBooks is a plus
- Excellent troubleshooting skills
- Good time management skills
- Works with minimal supervision in a fast-paced environment
- Outstanding customer service and focus skills
- Experience working both independently, and in a team-oriented, collaborative environment is essential
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Proven analytical and problem-solving abilities
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
