Organizational Change Manager

Job Title: Organizational Change Management Specialist/Manager
Location: Hybrid  in Cincinnati
Start Date: ASAP
Top 3 Skills: Change Management Frameworks (e.g., Prosci), Project Management, Stakeholder Engagement
Soft Skills: Leadership, Problem-Solving, Adaptability

Job at a Glance

This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.

• Refine, lead and execute OCM plans

• Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment

• Document online training materials

• Strong interpersonal communication skills, both verbal and written

• Proven problem solving and organizational skills

• Demonstrated ability in team motivation and delegation

• Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization

Key Responsibilities

• Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users

• Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in-person training delivery in a hybrid work environment

• Conceptualize visuals and build user experiences that drive action and produce measurable comprehension

• Present solutions to multiple stakeholders for review and feedback

• Ensure final products are developed within specifications for desired channels, and technical writing is accurate

• Measure progress/behaviors and apply pivot approach if necessary

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

• Implement the Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition

• Develop and deliver actionable and targeted change management plans including: a communication plan and training plan

• Coordinate, conduct, and measure training deployment and competencies

• Develop training and supporting user materials through an internal portal (Confluence)

• Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events

• Execute Change Management while supporting Change Management practices

Qualifications

• Experience with Change Management Frameworks (e.g., Prosci)

• Strong Project Management capabilities

• Proven experience with Stakeholder Engagement

• Demonstrated leadership, adaptability, and problem-solving skills

About the Client

Our client is one of the nation's largest retailers, known for innovation and customer-centric solutions. They are committed to advancing technology and digital experiences across their enterprise and creating high-impact solutions that transform operations and enhance user adoption. This team fosters a collaborative and dynamic environment where strategic change and forward-thinking are encouraged.

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