What are the responsibilities and job description for the Software Support Coordinator (Remote) position at Computer Information Concepts?
Position Title:
Education Peopleware Support Coordinator
Location:
Remote
Salary Range:
$20.00 $28.00 / hour depending on experience and qualifications
Job Summary:
CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.
Core Responsibilities:
Learn CIC's products (Infinite Campus and Tableau) and act as a Support Resource for CIC's Customer Help Desk system.
Resolve an average of 10 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
Ensure that less than 10% of total calls are escalated to external resources.
Handle / resolve after hours support calls as necessary.
Required Skills:
Degree in Secondary Education, Accounting or equivalent experience required
1-2 years of Technical Support experience
Knowledge of Servers or PC networking
Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
Experience in working with K-12 Education software products
Salary : $20 - $28
