What are the responsibilities and job description for the Software Support Coordinator position at Computer Information Concepts?
Position Title:
Education Peopleware Support Coordinator
Location:
Remote
Salary Range:
$20.00 – $28.00 / hour depending on experience and qualifications
Job Summary:
CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.
Core Responsibilities:
- Learn CIC's products (Infinite Campus and Tableau) and act as a Support Resource for CIC's Customer Help Desk system.
- Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
- Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
- Ensure that less than 10% of total calls are escalated to external resources.
- Handle / resolve after hours support calls as necessary.
Required Skills:
- Degree in Secondary Education, Accounting or equivalent experience required
- 1-2 years of Technical Support experience
- Knowledge of Servers or PC networking
- Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
- Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
- Experience in working with K-12 Education software products
Salary : $20 - $28
