Case Coordinator

*** This is a 6-month contract position with a high possibility of extension ***

POSITION: Case Coordinator

DURATION: 6-month contract

LOCATION: 2515 Park Plaza, Bldg 2, Nashville, TN

HOURS: M – F, 7:30 a.m. to 4:00 p.m. or 8 a.m. – 4:30 p.m.

PAY: $28/hour in W2

Overview:

The Case Coordinator supports the Case Manager in management and oversight of investigations handled by the Ethics and Compliance department for the life cycle of the investigation from intake to resolution.

Responsibilities:

Performs intake and administrative functions for complaints received by the Ethics and Compliance department.

• Performs intake of complaints or concerns reported to the company Healthcare Ethics Line or received directly via written correspondence, telephone calls, email and/or the company’s Internet websites or portal.
• Adheres to policies and procedures for timeliness and consistency in the intake process for all complaints received by the Ethics and Compliance department.
• Documents all contacts made and incorporates all information, reports, records, recordings or documentation received, whether in paper or electronic format, in the case file.

Tracks investigations from intake to resolution.

• Tracks open investigations and makes appropriate status related entries in the electronic case files.
• Regularly communicates with the assigned investigators regarding the status of investigations.
• Ensures cases are appropriately closed in the electronic case management system once approved for closure.

Maintains cases placed on Legal Hold.

• Maintains and tracks cases identified by the Legal Department as being indefinitely held for litigation purposes.
• Transfers and recalls files from storage for compliance with Legal Hold notifications as needed.
• Coordinates with the Legal Department to provide case files and follow-up information related to cases subject to Legal Hold or as otherwise requested.

Prepares case summaries, statistical reports and other administrative documents.

• Prepares case summaries, statistical reports and other administrative documents as needed.
• Prepares content for presentations, training and education functions as needed.

Performs other duties as assigned.

Practices and adheres to the company Healthcare Code of Conduct philosophy and Mission and Value Statement.

Qualifications

Education & Experience:

• Bachelor's degree
• 5 years of experience of relevant experience, preferably in a healthcare, regulatory compliance, human resources, or related field

Or equivalent combination of education and/or experience

Knowledge, Skills, Abilities, Behaviors:

• Excellent communication skills, written, verbal in person and in a virtual environment.
• Self-motivated and able to work in a fast-paced environment.
• Work independently and collaborate effectively with colleagues to accomplish task.
• Proficient in Microsoft office products, including Word, Excel, PowerPoint, Outlook, Teams, etc. and an ability to learn and work efficiently in case management databases.
• Experience in data analytics and manipulation for trending and analysis.
• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients and colleagues.
• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community, and HCA.
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others in order to achieve desired results.
• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.

send your updated resume to sam.santos@comrise.com