What are the responsibilities and job description for the IT Field Services Technician/Desktop Support Specialist position at ComTec Information Systems?
Job Details
Title: IT Field Services Technician/Desktop Support Specialist
Location: Russellville, AR or Little Rock, AR
Duration: Long-term contract
Responsibilities:
- Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.
- Install and configure operating systems (Windows 10/11) on desktops and laptops.
- Handle installation, relocation, and configuration of workstations, desktops, and laptops.
- Physically manoeuvre in confined or restricted spaces to manage, or troubleshoot network or electrical cabling.
- Build and configure desktops and laptops to meet customer specifications and requirements.
- Ensure safe and efficient transfer of data between systems during migrations or upgrades.
- Install and configure print drivers and related print services for customer environments.
- Install and configure software applications as required by clients.
- Manage ServiceNow Requests and Incident tickets.
- Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently.
- Utilize remote user support tools to provide support.
- Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records.
- General knowledge of Cisco VoIP phone setup and configurations.
- General knowledge of Uninterruptible Power Supply (UPS) devices and their configuration.
- Familiarity with OneDrive for file storage, syncing, and backup.
- Perform asset recovery and decommissioning of older IT equipment following standard procedures.
- Maintain a high level of customer service in all situations
Required Skills:
- Minimum 5 years of experience in technical support role.
- Proficient in Windows 10 and 11 with a working understanding of LAN/WAN environments.
- Ability to access tight spaces, such as beneath desks to install, manage, or troubleshoot network or electrical cabling.
- Ability to lift upto 50 lbs. and assist with the installation and movement of IT equipment.
- Strong oral, written, and interpersonal communication skills with the ability to interact effectively with customers and team members.
- Experience with ServiceNow is a plus
- A certification is recommended but not required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
