What are the responsibilities and job description for the Call Center Representative position at Comvox Co?
Department: Comvox Co
Location: Wilmington, NC
Compensation: $35,500 - $45,500 / year
Job Title: Call Center Representative
Location: Wilmington, NC
Company: Comvox Co.
About Comvox Co.:
Hey there, fellow communicator! We're Comvox Co, and we're on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we're not your average communications company.
Job Summary:
We are seeking a highly motivated and dedicated Call Center Representative to join our dynamic team. As a call center representative, you will be the first point of contact for our customers, providing them with an exceptional level of service and support. This role requires strong communication skills, a positive attitude, and the ability to handle a variety of customer inquiries efficiently.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Resolve customer complaints and issues by investigating problems and developing solutions.
- Document customer interactions and update records in the database accurately.
- Collaborate with team members and other departments to enhance customer satisfaction.
- Maintain knowledge of products, services, and promotions to provide informed recommendations.
- Meet individual and team performance targets as well as key metrics to ensure operational excellence.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills with a clear and friendly speaking voice.
- Strong problem-solving skills and the ability to think quickly under pressure.
- Ability to handle a high volume of calls while maintaining professionalism and patience.
- Basic computer skills and experience with customer relationship management (CRM) software.
Benefits:
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and flexible work schedules.
- Opportunities for career advancement and ongoing training.
Salary : $35,500 - $45,500
