What are the responsibilities and job description for the Customer Service Representative position at Conduent State & Local Solutions, Inc?
At Conduent, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our dedicated associates create exceptional outcomes for our clients and the millions of people who count on them.
About This Role
This is an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
Job Description
You will be supporting our clients' customers as a first point of contact in this call center representative role. You will answer calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve their problem.
Key Responsibilities:
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
What We Look For In A Candidate
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- A strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer service experience.
- The ability to navigate multiple applications and research solutions with ease.
- A love for helping people and guiding them to the best solution for their issue.
- An excitement about innovative technology.
- The ability to provide calm conflict resolution and problem-solving for frustrated customers.
- The ability to work in a structured environment for the duration of your allotted full-time schedule, taking high-volume calls from customers.
- A commitment to 100% attendance for three to five weeks of paid training.
