What are the responsibilities and job description for the Customer Service / Dispatcher position at Conejo Valley Home Services?
Conejo Valley Home Services seeks a Call Center/dispatcher to join our Newbury Park Corporate Office team. We value a customer-first mindset and the commitment to deliver high-quality service in every customer interaction.
Requirements:
• High School diploma or equivalent required; college preferred
• Call Center experience preferred
• Dedicated to providing superior customer service
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Able to manage multiple priorities within a fast-paced, deadline-driven, multi-discipline environment
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to type accurately; typing speed of at least 40 wpm
• Ability to sit for the majority of their shift
• Basic computer knowledge to set up appointments and customer care (data entry).
Service Titan knowledge is a plus.
Passion for delighting customers with above-and-beyond service.
We are proud of our honest and respectable company, which has served the community for over 40 years. We are committed to maintaining our reputation and are looking for individuals who can uphold our values. These include timeliness, efficiency, and the best quality on each call.
Our comprehensive benefits include
Medical, Dental, and Life Insurance. Long-term disability (Paid by the Company at 100% no cost to the employee)
Vision, Aflac, Vacation, Sick pay
Retirement savings (401k with matching)
Principals only / No Sponsorship
Salary : $22 - $28
