Credit Collections Specialist

As the Credit Collections Specialist you will be responsible for the efficient, effective and timely collection of outstanding customer balances. The ideal candidate will have a strong background in collections, accounts receivable, and account reconciliation.

We are a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

This role is 100% onsite located in our Worcester, MA area office.

Your Impact:

• Contact customers directly regarding past due amounts.
• Prepare monthly aging report and reconcile to General Ledger.
• Produce and issue monthly customer statements.
• Research payments with missing details to ensure that receivables are accurately recorded.
• Resolve billing discrepancies, process customer refunds, and review account adjustments.
• Conduct credit analysis and assess the creditworthiness of customers.

Your Profile:

• 1-3 years of experience in collections and client account management.
• Experience with account reconciliation.
• Strong proficiency in Microsoft Office Suite.
• Bachelor's degree in accounting or related field, or equivalent work experience.
• Strong problem-solving skills.
• Strong customer service, communication and phone etiquette skills.
• Available to commute to our Worcester, MA area office Monday - Friday.

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.