What are the responsibilities and job description for the Dental Practice Insurance Coordinator position at Confidential?
Job Summary
We are seeking a dedicated Dental Insurance Coordinator and practice administrator to join our team. The insurance coordinator will play a crucial role in greeting and maintaining patient flow through the office, answering phone calls, scheduling patients, and confirming appointments.
The insurance coordinator will also be responsible for managing insurance verification, coding, and maintaining accurate dental records while adhering to HIPAA regulations. The ideal candidate will possess strong communication skills, great attention to detail, and a thorough understanding of dental terminology and insurance coding systems. We are excited to find a motivated individual who can apply their experience to help shape and influence the day-to-day business operations as we flourish together.
Responsibilities
- Greet patients upon arrival and follow the established intake process for patient check-in
- Maintain accurate patient records while adhering to HIPAA regulations
- Assist patients in understanding their treatment options and financial responsibilities
- Manage phone inquiries providing information and addressing concerns
- Schedule and confirm appointments, ensuring efficient use of the office calendar
- Collaborate with clinical staff to coordinate treatment plans effectively
- Handle dental billing processes and insurance verification for patient accounts
- Posting of both patient and insurance payments
- Ensure the office environment is organized and welcoming for patients and staff alike
- Provide exceptional customer service throughout each patients visit and interaction
Requirements
- 5 years of experience working in a similar dental practice role
- Knowledge of HIPAA regulations to ensure patient confidentiality at all times
- Thorough understanding of Open Dental or equivalent practice management system
- Excellent phone etiquette and customer service skills are essential for this role
- Experience with dental billing and claims submission procedures
- Proficiency in dental terminology and private practice scheduling
- Ability to work collaboratively within a team-oriented environment while managing multiple tasks efficiently
- Experience using online-based patient record and scheduling tools
- Basic understanding of office computer software (Word, Excel, Google docs, etc.)
- High school diploma
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $23 - $28
