Full Time Front Desk (Orthopedics/Sports Medicine)

• Position: Patient Care Representative
• Department: Front Office
• Specialty: Orthopedics/Sports Medicine
• Setting: Clinic/Office
• Job Type: Full-time
• Schedule: 10-Hour Weekday Shifts

Full-Time Benefits:

• Employee insurance paid for 100% by employer, dependents paid for 50% by employer
• Opportunity for paid overtime (varies by clinic and department need)
• 2 Weeks Paid Time Off; increases with length of employment.
• 8.5 Paid Holidays
• 401(k) with matching

Job Summary: Patient Care Representative

The Patient Care Representative’s primary responsibilities will involve assisting in patient registration, organizing, and optimizing the provider’s schedule, answering phones, documenting in Practice Management (PM) and Electronic Health Records (EHR) systems, verifying insurances, collecting copayments, and other administrative duties as needed.

Details:

• Hourly pay/Biweekly payroll
• Full-time, 40 hour work week (scheduling format varies by company need)
• Potential rotating weekend schedule

Job Requirements:

• High School diploma
• Attention to detail.
• Excellent written and verbal communication skills
• Proficient in Microsoft Offices (Word, Outlook, Teams etc.)
• Appears friendly, reassuring, and approachable to patients (both on-site and over the phone).

Preferred:

• Knowledge of Orthopedic medical terminology
• Familiarity with medical billing and insurances
• Familiarity with EMR systems, medical charts, and records
• Bilingual Spanish/English a plus

Responsibilities:

Patient Registration:

• Greet patients as they enter the clinic.
• Provide necessary instructions and/or directions.
• Direct and coordinate patient registration. Update patient information, provide necessary forms for completion.
• Verify insurance and payment details and collect copays or fees for services rendered and any past due/current balances.
• Input patient data into Electronic Medical Record (EMR)
• Monitor patient flow

Scheduling:

• Answer phones, emails, and patient inquiries timely and professionally. Distribute correspondence as needed.
• Organize and optimize the provider’s schedule according to scheduling policies.

Administrative/Office Tasks:

• Scan and process faxes and route to intended recipient(s).
• Maintain a stocked, clean, and orderly waiting area.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Maintain strict confidentiality related to medical records and other data.
• Comply with all company policies and procedures.
• Other administrative duties as needed.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

People with a criminal record are encouraged to apply

Experience:

• Orthopedics: 2 years (Preferred)
• medical receptionist / scheduling (or equivalent): 4 years (Required)

Work Location: In person

Salary : $16 - $19