What are the responsibilities and job description for the Hotel General Manager position at Confidential?
Hotel General Manager
Job Summary:
We seek a highly motivated and accomplished Hotel General Manager to take charge of our hotel operations. This role demands a proactive leader to ensure superior guest satisfaction, drive profitability, and uphold operational excellence. You will lead a committed team, manage budgets rigorously, and implement effective strategies to elevate the guest experience and maximize performance.
Key Responsibilities:
1. Operational Leadership:
- Command daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance, to ensure peak performance and efficiency.
- Enforce compliance with all health, safety, and sanitation regulations without compromise.
2. Guest Experience:
- Champion the guest experience by delivering exceptional service and swiftly resolving issues.
- Develop and implement robust guest satisfaction initiatives based on actionable feedback and reviews.
3. Financial Management:
- Take ownership of the hotel’s annual budget, forecasts, and financial reports to drive fiscal success.
- Scrutinize revenue and expenses, making decisive adjustments to achieve financial targets.
4. Staff Management:
- Recruit, train, and cultivate an elite team of hotel staff, fostering a productive and positive work environment.
- Conduct thorough performance evaluations and provide ongoing coaching to drive excellence.
5. Sales and Marketing:
- Collaborate aggressively with the sales and marketing team to propel occupancy rates and revenue through impactful marketing strategies and promotions.
- Forge and maintain strategic partnerships with local businesses and organizations to enhance hotel visibility.
6. Strategic Planning:
- Identify and capitalize on opportunities for growth and development, implementing decisive plans to enhance operational efficiency.
- Maintain acute awareness of industry trends and competitor activities to stay ahead.
7. Reporting:
- Prepare comprehensive reports and presentations for ownership or stakeholders on hotel performance, challenges, and opportunities for improvement.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable.
- Minimum of 10 years of experience in hotel management, with a proven record of achieving results.
- Exceptional leadership and interpersonal skills with a decisive approach.
- Strong organizational and time-management capabilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Willingness to work flexible hours, including weekends and holidays, as needed.
What We Offer:
- Competitive salary.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and growth.
- A dynamic work environment that values teamwork and high performance.
