What are the responsibilities and job description for the IT Technician position at Confidential?
Overview
We are seeking a skilled and dedicated IT Technician to join our dynamic team. The ideal candidate will be responsible for providing comprehensive technical support to our organization, ensuring that all IT systems operate efficiently and effectively. This role requires a strong foundation in computer management, operating systems, and customer service, along with the ability to troubleshoot and resolve issues in a timely manner.
Responsibilities
- Provide technical support for hardware and software issues across various platforms, including Windows, Passport, Sage 100, etc...
- Manage and maintain local area networks (LAN) to ensure optimal performance and connectivity.
- Assist users with help desk inquiries, addressing concerns related to desktop support and IT services.
- Configure and maintain POS systems.
- Conduct routine maintenance on computer systems and peripherals to prevent downtime.
- Document technical procedures and user guides for future reference.
- Collaborate with team members to implement IT projects and upgrades as needed.
- Deliver exceptional customer service by responding promptly to user requests and providing clear communication throughout the resolution process.
- Manage new hire login credentials and equipment set up.
Qualifications
- Proven experience in IT support or a related field, demonstrating strong problem-solving skills.
- Proficiency in computer management, operating systems (Windows, Passport, Microsft), and desktop support practices.
- Familiarity with LAN configurations and troubleshooting techniques.
- Excellent customer service skills with the ability to communicate technical information effectively to non-technical users.
- Experience with VPN setup and maintenance is preferred.
- Strong organizational skills with attention to detail in documenting processes and solutions.
- Ability to work independently as well as collaboratively within a team environment.
Join our team as an IT Technician where you can contribute your expertise while growing your career in a supportive environment!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Holiday pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $40,000 - $60,000
