What are the responsibilities and job description for the Office Administrator position at Confidential?
SUMMARY
Your mission is clear – be the driving force behind converting inquiries into satisfied customers. You'll handle inbound calls, turning leads into loyal clients. This role is all about warm sales, with no cold calling or self-sourcing required. You'll be the go-to solutions provider, guiding potential clients through the process. A unique administrative customer service role with an incentive!
We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!
MAJOR RESPONSIBLITIES:
- Sales Champion: Answer incoming calls with finesse, focusing on closing residential sales and booking services.
- Data Dynamo: Handle Route Managers' data entry tasks, including reports, contracts, Electronic Site Management (ESM), and more.
- Financial Facilitator: Manage bank deposits for received checks and credit card payments, ensuring seamless processes.
- Resolution Expert: Tackle residential account issues head-on, ensuring our clients are delighted with solutions.
- Master Organizer: Maintain organized customer files and up-to-date filing systems.
- Scheduling Savvy: Coordinate Route Managers' one-time work and home services, ensuring follow-up for customer satisfaction.
- Month-End Maestro: Play a pivotal role in completing month-end tasks.
- Tag Tracker: Keep an eye on missing tag reports, ensuring nothing falls through the cracks.
- Supply Sourcer: Order office supplies, keeping everything running smoothly.
- Chain Account Extraordinaire: Handle chain account functions, including reporting, scoring, and procedural knowledge.
- Team Support: Provide assistance to branch staff as directed by the Office Manager
Desired Skills and Experience:
- Customer-Centric: Bring one or more years of customer service experience to the table.
- Communication Guru: Possess excellent written and verbal communication skills, fostering positive interactions.
- Tech-Savvy: Comfortably use various hardware and software tools to streamline tasks.
- Sales Enthusiast: Inside sales experience is a bonus, showcasing your ability to convert leads.
- Organization Prodigy: Exhibit strong organizational skills, ensuring no detail is overlooked.
- Collaborative Spirit: Thrive as a team player, collaborating seamlessly with colleagues.
- Precision-Minded: Pay exceptional attention to detail, maintaining a high level of accuracy in all tasks.
If you're ready to embrace an exciting role that combines sales, customer service, and a competitive commission structure, we invite you to join and apply within. This is a chance to thrive, challenge yourself, and enjoy the rewards of your hard work.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Have you ever been charged with a criminal offence for which you have not been pardoned?
Experience:
- office administration: 1 year (Preferred)
Work Location: In person
