What are the responsibilities and job description for the Operations Manager position at Confidential?
Operations Manager - Merchant Cash Advance (MCA) Company
Job Description :
We are seeking an experienced and driven Operations Manager to join our fast-paced company. The successful candidate will be responsible for overseeing and optimizing our daily operations, ensuring smooth functioning of all departments and contributing to the overall growth and success of the organization.
Key Responsibilities :
- Develop and implement operational strategies and policies to improve efficiency, productivity, and profitability.
- Liaison and coordinate the activities of various departments, including underwriting, funding, collections, technology and customer service.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective measures.
- Streamline workflows and processes to reduce errors, minimize risk, and enhance customer satisfaction.
- Foster a customer-centric approach and ensure excellent service delivery across all touchpoints.
- Hire, train, and manage a high-performing operations team, providing guidance, support, and opportunities for professional growth.
Requirements :
We offer a competitive salary, performance-based bonuses, and a comprehensive benefits package. If you are a results-driven operations professional with a passion for the Alternative Finance industry, we would love to hear from you. Please submit your resume and cover letter to apply.
Employment Type : Full-time
