What are the responsibilities and job description for the Scheduling Coordinator position at Confidential?
Job Overview
We are seeking a detail-oriented and organized Scheduling Coordinator to join our team. Primary responsibility is to engineer, monitor and manage the dental schedule for multiple providers and help patients understand their treatment needs, treatment options and payment options. The Dental Scheduling Coordinator will also perform all general front office duties. This position requires strong communication skills and the ability to work collaboratively in a fast-paced environment. Familiarity with health information management, coding, and office management is essential for success in this role.
This position is located in Virginia Beach.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion
- Prepare, maintain and monitor schedule for multiple providers
- Fill cancelled/rescheduled appointments assuring schedule is full
- Understand dental procedures and dental terminology for proper scheduling and treatment coordinating
- Schedule and confirm patient appointments
- Present and explain treatment plans
- Assist the patient with establishing a plan for scheduling and prioritizing their treatment plan
- Coordinate daily schedule with patient treatment needs and available treatment times
- Review and discuss lab fees with patients along with payment options and policies.
- Obtaining a signed financial agreement to pay and collect payment for lab fees
- Verify dental insurance information
- Understand insurance benefits to effectively educate patients on their dental benefits and communicate with business department.
- Perform preauthorization’s as needed and patient follow-up
- Verify if patient needs an MD consult or premedication and process it before patient's next appointment
- Scan patient forms into dental software and manage document center
- Obtains necessary financial, and/or medical updates along with HIPAA forms
- Greet and check patients in and out before and after treatment
- Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up
- Work closely with clinical staff and other front office staff to assure smooth flow of patient care
- Perform general front office duties and other duties as required
Experience
- Minimum of 2-3 years’ of previous experience in dental front office and direct customer service.
- Familiarity with Dentrix software or similar computerized scheduling systems is advantageous.
- Knowledge of health information management practices, including coding and documentation review, is a plus.
- Strong organizational skills with attention to detail and the ability to multitask effectively.
- Excellent communication skills, both verbal and written, to interact positively with patients and staff.
Join our team as a Scheduling Coordinator and contribute to providing exceptional care in our dental clinic!
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 36 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Dental receptionist: 1 year (Preferred)
- Dentrix: 1 year (Required)
Ability to Commute:
- Virginia Beach, VA 23462 (Required)
Ability to Relocate:
- Virginia Beach, VA 23462: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19
