What are the responsibilities and job description for the Service Advisor/Writer position at Confidential?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers, ensuring their automotive service needs are met with professionalism and efficiency. This role requires a strong understanding of automotive services, excellent communication skills, and the ability to upsell additional services when appropriate.
Duties
- Greet customers and assess their automotive service needs, including oil changes, tire services, and auto body repairs.
- Create detailed service orders and estimates for repairs, including shocks, struts, suspension work, and alignments.
- Communicate effectively with technicians to ensure accurate diagnosis and timely completion of services.
- Provide customers with clear explanations of recommended services and potential costs.
- Upsell additional services based on customer needs and vehicle condition while maintaining a focus on customer satisfaction.
- Maintain accurate records of customer interactions and service history in the dealership's management system.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
Skills
- Strong knowledge of automotive repair processes, including dealership experience is preferred.
- Familiarity with oil change procedures, tire service operations, auto estimating, and auto body repair techniques.
- Excellent sales skills with a proven ability to upsell products and services effectively.
- Strong communication skills to convey technical information clearly to customers.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using dealership management software or similar systems for record keeping.
Join our team as a Service Writer where you can leverage your automotive knowledge while providing exceptional service to our valued customers!
Job Type: Full-time
Shift:
- Day shift
Work Days:
- Weekends as needed
Ability to Relocate:
- Perrysburg, OH 43551: Relocate before starting work (Required)
Work Location: In person
