What are the responsibilities and job description for the Help Desk Technician (Tier II) position at Connsci?
Do you have an interest in information technology? Do you like helping others? Do you enjoy troubleshooting and solving problems? If so, you may be a great fit for our team!
We are seeking a Help Desk Technician to join our growing team here at Connsci. This individual will be working closely with one of our clients and will be focused on both supporting recurring business operations as well as special projects.
Specifically, this person will participate in special projects and unique requests, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessments. They will also manage, control, and log accountable property in the IT warehouse space and work closely with Logistics and Property Management to ensure accountable equipment is entered and documented as appropriate.
Responsibilities:
- Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
- Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
- Test new hardware and software systems and packages prior to deployment.
- Assist with managing the help desk ticket queue on a daily basis; creating, routing, and remedying tickets.
- Work with other technical teams to resolve large scale issues.
- Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting.
Basic Qualifications:
- At least 1 year of experience in a Help Desk role or in providing technical support to end users
- At least 1 year of experience with Windows based hardware, operating system, and printers
- Active Secret clearance (T3 Investigation) per Federal Stipulation
- Must meet DoD 8570 requirements (Security certification or equivalent per 8570 standards)
- Ability to lift up to 50 pounds/23 Kg
At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 1 year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bethesda, MD: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Preferred)
License/Certification:
- Security Certification (Preferred)
Security clearance:
- Secret (Required)
Work Location: In person
Salary : $45,000 - $60,000
