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Process Consultant

Connvertex Technologies Inc.
Mountlake Terrace, WA Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 5/1/2025

Job Description

Job Description

Process Consultant

Location : Mountlake Terrace, WA

Work Type : Hybrid

Only Local candidates

Job Type : Contract 6 months

Mandatory Skills : Chatbot - Kore.AI, Elastic Search, IDP - ABBYY FlexiCapture, IDP - ABBYY Vantage, IDP - Automation Anywhere Document Automation, IDP - Azure AI Document Intelligence, IDP - Blue Prism Decipher, IDP - UiPath Document Understanding, JavaScript, Kibana, LC - Xceptor, MySQL, PM - Automation Anywhere, PM - Celonis, PM - UiPath, Python, RPA - Automation Anywhere, RPA - Blue Prism, RPA - Microsoft Power Automate, RPA - SAP IRPA, RPA - UiPath, Shell Scripting

Primary Skills

Process Improvement

Responsibilities :

  • Establish current state process maps and identify areas for automation and process improvement
  • Create RACI mapped to KPIs and develop SIPOC
  • Establish To-Be Process and develop Target State Process Maps
  • Develop High Level Implementation Roadmap for identified automation opportunities and process improvements
  • Process Discovery
  • Value Stream Mapping

Skills :

  • Understanding of Process Discovery, Value Stream Mapping, Business Process Automation
  • Healthcare Domain Knowledge
  • Must have experience in Process Discovery and Process Mapping aligned to objectives such as Process Automation for transformation and to achieve process efficiency
  • Has experience conducting interviews and workshops with various stakeholders such as Process Owners Process Analysts to understand current process workflow process gaps and underlying applications systems
  • Should be able to develop process data such as volumetrics SLAs KPIs like TAT AHT Cost per Transaction etc
  • Must have 6-8 years experience in Process Consulting Process Discovery
  • Certification in Lean Six Sigma or other process improvement methodologies is preferred
  • Strong analytical and problem solving skills
  • Excellent communication and interpersonal skills
  • Experience with process mapping and documentation
  • Proven experience in Intelligent Automation and Contact Center Ops is a plus
  • Ability to work collaboratively with stakeholders at all levels of the organization

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