What are the responsibilities and job description for the Medical Receptionist position at Consensus Health?
Located in:
Hamburg, New Jersey 07419
Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager.
The duties include, but are not limited to:
- Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes.
- Greeting patients and verifying/inputting demographic information into Practice management system.
- Collecting and inputting all valid licenses and insurance information.
- Collecting and posting all co-payments and payments made at time of service.
- Maintaining/organizing patient documents/files
- Answering phones, scheduling appointments, taking messages
- Reconciling co-pays and time of service payments collected daily
- Filing/labeling/sending outbound and inbound faxes
- Maintain confidentiality and use discretion when handling patient’s medical records and information.
- May perform charge entry process.
- Completing referrals for a specialist
- Prior authorization requests from patients and/or providers
- Filing any/all paperwork
- Rooming patients when checked in and provider is ready to treat the patient
- Performs miscellaneous job-related duties as assigned
Qualifications or Education, Training and Experience
- High School graduate or equivalent. Computer literacy required.
- 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
- Experience of working in the health or other public sector organization helpful, but not necessary.
Knowledge and Skills/Expected Competencies
- Business office procedures
- Grammar, spelling, punctuation, and basic arithmetic
- Medical insurance and medical billing skills
- Operating all office equipment
- Strong organizational and leadership skills
- Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
- Establishing and maintaining effective working relationships with patients, employees, and the public.
- Speak clearly and concisely
- Read, understands, and follows oral and written instruction.
- Exceptional customer service skills
- Ability to sort and file materials correctly by alphabetic or numeric systems
- Ability and willingness to help patients with check in or check out process
- Work may require hand dexterity for telephone and office machine operation.
- Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
- Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary.
- Hearing must be in the normal range for telephone contact.
It is necessary to view computer screens for long periods and to work
