What are the responsibilities and job description for the Customer Operations Specialist position at ConstructConnect?
Overview
This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.
The OpportunityThis position is responsible for administrative duties associated with contract processing via SalesForce.com (SFDC). Daily communication and coordination with the various sales teams is required to ensure all contracts are completed timely and accurately. The Customer Operations Specialist will perform customer service by supporting the various departments. The position is also responsible for administrative duties including but not limited to first hand support to the Sr. Director, Sales Ops & Customer Relations.
Responsibilities
What You’ll Be Doing
- Audit all contracts for compliance
- Provision product access within SLA
- Monitors Customer Operations mailbox
- Liaises between Sales/Customer Operations
- Assists sales reps with general SFDC questions and issues
- Process SFDC Cases
- Miscellaneous projects as assigned by the Sr. Director of Customer Operation
- This job description in no way implies that the duties listed here are the only ones that team members can be required to perform
Qualifications
What You Bring to the Team
- High school diploma required. Bachelor’s degree or equivalent experience is preferred. A minimum of 2 years in a support role within a high volume fast paced inbound / outbound sales environment OR six (6) months of successful experience in a ConstructConnect Customer 4 Life role OR twelve (12) months of successful experience in a ConstructConnect role.
- Perpetually exhibits the ConstructConnect values
Physical Demands and Work Environment:
- The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time. Visual acuity is required to perform activities close to the eyes
- This position is considered hybrid. Team members are expected to have an established workspace.
- Ability to work remotely in the United States or Canada.
E-Verify Statement
ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.
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