What are the responsibilities and job description for the Director, Program Operations position at Constructive Partnerships Unlimited?
Director, Program Operations
Type of Position Full time
Search Location(s) Manhattan, NY
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Job Brief
Under the supervision of the Program ensures the agency operation is consistent with safety, regulatory guidelines (DHS) and requirements and organization procedure to ensure optimum service to all Sanctuary asylum seekers.
Shift Worked : Varies
Weekly Hours : 37.5
FLSA Status : Exempt
Pay range : 75,000 - $90,000
POSITION SUMMARY :
Under the supervision of the Program ensures the agency operation is consistent with safety, regulatory guidelines (DHS) and requirements and organization procedure to ensure optimum service to all Sanctuary asylum seekers. POSITION
DESCRIPTION :
In this role, Director of Program Operations will ensure that all staff have all necessary operational and administrative tools and be proactive by escalating high priority issues and risks for their review as appropriate.
- Manage a team to ensure safe and efficient provision of services to all clients and staff.
- Provide training, guidance and support to operation team members, ensuring they remain up-to-date with protocols and regulations set forth by OTDA,DHS, DOHMH, and other regulatory agencies as cited by administration
- Identify training needs and coordinate implementation of such needs
- Provide supervision and support for 24 / 7 operations as required.
- Providing status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.
- Oversee and keep records such as curfew checks and vacancy reporting in CARES as well as weekly / monthly data reporting.
- Work collaboratively with Maintenance, Security, Vendors and Emergency Responders on site.
- Respond to client issues and concerns according to procedure or instructions, providing counsel where appropriate.
- Ensure that the facility is staffed appropriately.
- Conduct / participate in fire drills and ensure compliance with regulations and procedures.
- Makes rounds scheduled and randomly through the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, cleanliness etc.
- Maintain excellent working relationships with clients, staff, and vendors.
- Participate in training, workshops and / or educational programs as assigned.
- Perform all other duties as assigned by the Program Director or designee.
POSITIONS REQUIREMENTS :
Salary : $75,000 - $90,000
