What are the responsibilities and job description for the Customer Success Associate position at Conterra Networks?
About Conterra
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000 mile owned and operated fiber network.
We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.
Fiber driven. People powered.
Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart.
As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.
And that's where you come in.
The position is a unique opportunity to
Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000 mile owned and operated fiber network.
We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.
Fiber driven. People powered.
Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart.
As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.
And that's where you come in.
The position is a unique opportunity to
- As a Customer Success Associate you will be an essential part of the sales team, supporting both our customers and the sales representatives.
- Build relationships with Conterra's customers and guide them through the customer journey.
- Be responsible for maintaining the customer relationship alongside sales and assist in retaining and growing the revenue within those accounts.
- Work closely with internal teams and departments to ensure customers' needs are met.
- Primarily focus on executing specific tasks and processes to support the broader customer success and sales objectives.
- Coordinates and manages various customer-related transactions, ensuring smooth processes and efficient handling of customer requests. This included moves, adds, and changes to customers' services and basic issue resolution.
- Perform administrative duties to assist in order processing, order auditing, maintaining customer records, and providing support to the sales team.
- Maintain a strong customer relationship and assist sales in renewals by providing customer profiles, gathering billing information, preparing quarterly business reviews, and creating renewal and upgrade proposals.
- Review and track open orders and provide updates to sales as to the status of their orders. Address outstanding order issues that fall back to the sales teams to seek quick resolution to get clean orders back on track.
- Act as a liaison for the customer between sales, service delivery, and service assurance to ensure a positive experience for the customer through the full life cycle of the account.
- Assist sales in quote creation for larger opportunities by building out location details, contact information, address validations and any additional information needed to build the foundational shell of a quote in the system.
- 2 years of experience working in a sales support or retention role preferably in the telecommunications industry.
- High School diploma with a preference for an advanced degree (BA or Associates)
- Ability to work in a fast-paced sales environment and support sales professionals.
- Excellent communication and organization skills.
- Passionate about creating a positive client experience.
- Highly driven with a strong sense of urgency.
- Ability to handle multiple tasks and support both sales and customers simultaneously.
- Exceptionally detail oriented.
- Core values that embody teamwork, integrity, and excellence
- A super talented team who values hard work, success, and fun :)
- Work/ Life Balance
- Premium health benefits (medical, dental, vision, flex spending, etc.)
- Flexible and generous PTO schedule paid holiday schedule
- 401K program
Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
