Grief Services Coordinator

Contra Costa Crisis Center is seeking to fill the part-time (20 hours) Grief Services Coordinator position. This position is responsible for the administrative management of the agency’s Grief Counseling program and all client grief related services delivered by volunteers. Reporting to the Clinical Director, this position oversees service delivery which includes cultivation and support of grief counseling volunteers.

Grief Group Sessions are conducted Monday – Thursday from 7pm – 9pm. Additional time is required to debrief with volunteer facilitators after each group session. The ideal work schedule for this position is from 6pm – 10pm, Monday through Thursday, with flexibility on Fridays to work any four-hour time frame between 10am – 5pm.

Responsibilities include:

• Oversee day-to-day administration of the agency’s grief counseling program including Grief Intakes and Brief Assessments.

• Plan and manage group grief counseling services for children, teens, and adults, fulfilling all requests for counseling in a prompt, culturally relevant, and compassionate manner, and provide client follow up.

• Cultivate, train, mentor staff and program volunteers; collaborate with volunteer efforts - support volunteer recruitment efforts; develop and deliver comprehensive, contemporary training programs with a multicultural perspective, which prepares volunteers to effectively deliver services; participate in volunteer recognition activities, including annual appreciation event.

• Provide support and debrief for group facilitators.

• Supervise the collection and maintenance of program data for statistical and reporting purposes.

• Conduct PES calls and follow up surveys.

• Quality assurance of service delivery - Monitor and revise protocols to ensure service quality and cultural relevancy of services provided to grief clients. Continually assess efficacy and work with the Clinical Director to design methods for improvement, meet service standards for certification in respective programs including:

• Database upkeep/compliance and quality assurance (call review)
• Curriculum for grief counseling training
• Curriculum for outreach efforts
• Organize group materials and evaluation surveys.

• Participate in maintaining a healthy and supportive workplace attitude.

• Participate in troubleshooting and problem solving with difficult cases/difficult calls, re-training needs and use of database.

• Provide call specialist coverage in the call center during an emergency or disaster.

• Perform other duties as assigned by the Clinical Director or Executive Director.

Required Qualifications:

• Bachelor’s Degree in Psychology, Social Work, Public Health, or related field.

• Computer/software/database literacy.

• Excellent written and verbal communication skills; experience and demonstrated ability to work with racially, culturally, and economically diverse populations.

• Demonstrated ability to work individually and as a member of a team.

• Commitment to personal accountability, and active participation in team building and the maintenance of a healthy work community.

• Commitment to eliminating disparities in service access for all populations.

• Ability to clear a criminal background check upon hire.

Strongly Preferred:

• MA, MS, PsyD in Psychology, Social Work, Public Health, or related field.

• Experience and training related to grief and loss.

• Experience working with and managing volunteers.

Salary & Benefits:

The Contra Costa Crisis Center is an equal opportunity employer. We offer competitive wages and comprehensive benefits including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, and sick time, and 403B Retirement Savings Plan.

Commitment to Diversity and Anti-Racism Contra Costa Crisis Center is deeply committed to principles of diversity, equity, inclusion, and anti-racism. We provide equal employment opportunities to all applicants without regard to race, ethnicity, religion, creed, color, nationality, gender, gender identity, genetic information, sexual orientation, age, ancestry, physical or mental disability, medical condition, and marital status. We do not tolerate discrimination or harassment in any form.

We strive to ensure that our staff and our volunteers – including volunteer leadership on our Board of Directors and its committees – reflect the diversity of the communities we serve.

Our policy is to treat all with dignity and respect. This includes (but not limited to) staff, volunteers, clients and prospective clients, colleagues at other non-profits, donors, employees of government agencies and businesses, people attending our events, and members of the public in general.