What are the responsibilities and job description for the Office Assistant position at ControlByWeb?
ControlByWeb is seeking an Office Assistant to manage incoming phone calls and assist with various administrative tasks. The ideal candidate will provide exceptional service to prospective and existing customers by quickly identifying their needs and directing them to the appropriate sales or support contact.
As the first point of contact for incoming calls, the Office Assistant will prioritize answering the phone promptly with a friendly and professional greeting. This role also includes supporting the sales and marketing teams with administrative tasks, such as data entry, travel coordination, scheduling trade show shipments, and more. The Office Assistant will report directly to the Sales Manager.
Key Responsibilities:
- Answer incoming phone calls with a friendly and professional demeanor.
- Represent the ControlByWeb brand by providing excellent customer service.
- Perform data entry and manage information in Salesforce and NetSuite.
- Coordinate travel arrangements and trade show logistics.
- Assist with additional administrative tasks as assigned, based on skillset and availability.
Qualifications and Experience:
- Previous experience as a Receptionist or Office Assistant is preferred.
- Strong organizational and multitasking skills.
- Familiarity with Salesforce, NetSuite, or similar software is a plus but not required.
Additional Information:
This role is an excellent entry-level opportunity for individuals looking to grow their careers in sales or administration. Students are encouraged to apply. Full-time and part-time schedules will be considered, with a minimum commitment of 30 hours per week.
Please note: this is an in-office, on-premise position.
About the Company
ControlByWeb is a fast-growing industrial IoT automation and controls company founded and based in Logan, Utah. We are passionate about giving industrial and commercial customers the best solutions to their monitoring and control needs. Our programmable edge controllers are found in nearly every industry throughout the world and we're proud of our extreme quality, ease-of-use, and phenomenal customer service.
We're looking for capable, energetic, and positive people to join us and maintain our culture of cooperative teamwork in the service of our great customers.
Job Type: Full-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Logan, UT 84321: Relocate before starting work (Required)
Work Location: In person
