What are the responsibilities and job description for the Service Coordinator Manager position at Convergint?
**About the Role:**
The ideal candidate for this position will have a passion for delivering exceptional customer experiences and a keen eye for detail. In this challenging yet rewarding role, you will be responsible for managing multiple customer interactions simultaneously, ensuring timely resolutions to issues, and maintaining accurate records of all customer transactions.
Key Responsibilities:
- Schedule and dispatch technicians to ensure seamless delivery of services
- Process and resolve customer complaints efficiently and effectively
- Collaborate with cross-functional teams to drive business growth and improvement initiatives
- Maintain precise records of customer interactions and site information
- Stay up-to-date with industry trends and developments to enhance service quality
Competencies and Skills:
This role requires an individual with excellent analytical and problem-solving skills, as well as the ability to work under pressure and manage competing deadlines. Strong communication and interpersonal skills are essential for building effective relationships with colleagues and customers alike.
Compensation Details: $40,000 - $60,000 per year (dependent on experience)
Salary : $40,000 - $60,000
