CCHIP PROGRAM MANAGER

CCHIP Program Manager

DEPARTMENT: Administration

SHIFT:9AM-5PM

GRANT FUNDED END DATE: 02/28/2026

Job Summary

The CCHIP Program Manager is responsible for ensuring the site teams' vision and standards are implemented and expectations are known and clear, under direction of the CCHIP System Program Director, and site leadership of the Administrative Director. Plans, directs and organizes HIV/Sexually Transmitted Infection (STI)/ Pre-exposure Prophylaxis (PrEP) activities throughout Cook County Health (CCH) working closely and directly with the Medical Lead, Clinic Managers, and Ryan White and Prevention Program staff. Coordinates all Chicago Department of Public Health (CDPH) (Part A/Minority AIDS Initiative (MAI)/CDC/CORP PrEP) program implementation and delivery. Collaborates with CCHIP domain leadership to oversee regional supervision and training of CCHIP staff. Supervises all program Early Intervention Services (EIS)/Outreach staff under the domain 1, 2 and co-lead domain 3 prevention services. Oversees all aspects of HIV/STI/PrEP services within the center's operations and provision of patient care services including patient access and flow, resource allocation and the quality-of-service delivery. Accounts for staff management, achievement of project scopes, quality improvement, and regulatory compliance. Establishes collaborative partnership with appropriate department heads to achieve goals and objectives and ensure that team members' roles and expectations are known and clear.

Typical Duties

Providers oversight in delegating, supervising work assignments, determination of daily work priorities and actions required to meet deadlines and resolve problems. Establishes effective and collaborative relationships with community partners to address gaps in services and social determinants of health related to HIV/STI/PrEP. Motivates, provides effective guidance, and communicates with the multi-disciplinary team members daily.

Facilitates effective communication between patients, team members, disciplines and CCHIP Senior Leadership

Works with the Senior Program Manager, HIV Services to ensure staff, peers and consultants activities are monitored while onsite in compliance with CCH regulations.

Works and maintains communication with appropriate department heads inclusive of the Infectious Disease medical providers for the HIV program to address performance issues and ensures that they are resolved in a timely manner to reflect quality patient centered care

Conducts routine monthly staff meeting to discuss system generated information, CCHIP domain relevant info, reports and other pertinent information presented in management and leadership meetings. Maintains records of meetings, including an agenda and attendance roster.

Monitors staff customer relations performance, reporting all cases to the Administrative Director, as the formal grievance officer for Ryan White; Assisting the Administrative Director with documentation needed for completion of EMERS and other applicable reports to the CCH Patient Relations Department

Works alongside other CCHIP managers and supervisor who directly supervise program staff.

Ensures appropriate storage of supplies and equipment in accordance with safety and regulatory requirements

Reviews routine and ad-hoc reports that provide information on practice volumes, fiscal year (FY) statistics, sharing information with staff

Works alongside the Administrative Director for the HIV program to ensure all Ryan White and PrEP data is submitted in a timely fashion monthly, quarterly and annually.

Ensures that staff fully utilize CCH HIS IT systems and ensures CAREWare data entry is complete across all categories.

Collaborates with CCHIP leadership, audits staff productivity and develops established benchmarks for performance. Addresses performance deficits with individualized staff improvement plans

Works alongside the CCHIP data team and the Senior Program Manager, HIV Services monitor monthly reports for funders in preparation for monitoring calls and check-ins.

Actively co-facilitates and participates in the continuous quality improvement (CQI) meetings alongside the CCHIP data team and Administrative Director for the HIV program. Assists with the creation of the sites annual continuous quality management (CQM) plan

Ensures all data entry and paperwork is submitted and stored in compliance with funder and CCH policies

Identifies opportunities for process improvement and initiates CQI efforts within the clinic to increase or exceed established metrics for HRSA performance measures

Maintains safe storage of all grant-funded patient incentives and transportation vouchers, including accurate record keeping of inventory

Provides Excellent Customer Service and Professionalism when interacting with clients and internal and external customers

Travels to various locations within Cook County Health, as assigned

Participates in all departmental mandatory trainings and meetings

Serves on assigned CCHIP and Jurisdictional planning committees

Reviews and updates and responds to all agency policy and procedures in preparation for site visits

Participates in grant writing as needed

Performs all other related duties as assigned or requested

Minimum Qualifications

Bachelor's Degree from accredited college or university

Three (3) years of experience working with HIV populations

Two (2) years of work experience in a team environment with supervising and/or managing responsibilities

Must be able to work nights or weekends as requested

Valid Driver's License and Insurance or other means of reliable transportation

Preferred Qualifications

Bachelor's degree or higher in a Health or Social Service field from accredited college or university

Experience working with budgets, including budget management

Experience with developing performance metrics such as PDSA cycles

Knowledge, Skills, Abilities and Other Characteristics

Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups

Excellent program development, management, and leadership skills

Demonstrate analytical and organizational, problem-solving, decision-making, critical thinking, and conflict management/resolution skills

Ability to multi-task and meet deadlines in a fast paced and stressful environment

Demonstrate attention to detail, accuracy, and precision

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

• A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

Salary : $76,194