What are the responsibilities and job description for the Service Integration Analyst position at Cook Systems?
Job Details
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Service Integration Analyst
Memphis, TN
The Service Integration Analyst is responsible for driving service and delivery of critical sourcing partners from signature through completion. This role ensures successful engagement onboarding, expansion, and delivery. The analyst works closely with IT platform leadership to drive successful technology delivery by matching the best engagement model to the business needs. The role involves day-to-day communications and relationship management to ensure the quantifiable delivery of business requirements.
ESSENTIAL JOB FUNCTIONS
Engagement Management: Drive service and delivery of critical sourcing partners from engagement onboarding, expansion, and delivery through day-to-day communications and relationships.
Service Delivery: Understand, translate, and manage contracted engagements/services into real, quantifiable delivery of business requirements. Ability to document and interpret business requirements for a statement of work (SOW).
Collaboration: Collaborate and facilitate alignment with multiple vendors, IT leadership, Product Management, Engineering, etc., to clarify direction and priority, remove impediments, and enable supplier success.
Documentation: Plan and implement the Service Management Manual (SMM) to serve as the overarching operating procedures for the EITS Environment. The SMM includes process descriptions, roles and responsibilities, policies, processes, and procedures to enable end-to-end IT service delivery.
Development and monitoring of KPI’s relevant to deliverables
REQUIREMENTS
Bachelor's degree in Information Technology, Business Administration, or a related field.
Experience: 4-6 years of experience in supplier management, IT operations (such service integration and management, ITIL, and IT Service Management platforms) or related fields.
Skills:
Strong understanding of Service Integration and Management Techniques, ITIL, and IT Service Management platforms.
Extensive experience in implementation and planning of process reengineering and organizational change management.
Excellent communication, collaboration, and problem-solving skills.
Ability to interpret contract documents (MSA’s, SOW’s, etc.)
Familiarity with contract redlining
Strong knowledge of monitoring deliverable against and SOW/Order Form/Work Order Competencies
Top Skills:
Ability to work as part of a team and build collaborative relationships.
Strong oral and written communication skills.
Technical expertise and analytical thinking skills.
Customer/client orientation
Problem solving
Additional Details:
- Workplace Setting: Hybrid #LI-Hybrid
- Job Type: Contract
- Seniority Level: Mid-Senior Level
- Job Function: Information Technology
Why Work with Us
At Cook Systems, we don’t just offer jobs—we build futures. Our team is the heart of everything we do, and we’re committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here’s what you can look forward to:
- Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation’s largest networks, you’ll get the care you need for yourself and your family—wherever life takes you.
- Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
- Flexibility for Life’s Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
- Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you’re covered when it counts.
- Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you’re not just another employee—you’re family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let’s build the future together at Cook Systems.
#IND1 #LI-CS1
