What are the responsibilities and job description for the Office Administrator position at COOL-BINZ?
Company Description
Cool-Binz is a climate-controlled portable storage company serving Naples and the surrounding areas.
This company started with two passionate entrepreneurs with an idea that is now revolutionizing the storage industry.
We are a fast growing company but try to maintain that small town, "mom and pop" kind of store feeling.
The goal is to help people who are already going through a stressful move or renovation by providing the simplest experience possible.
Role Description
This is a full-time on-site role for an Office Administrator located in Naples, FL. The Office Administrator will be responsible for providing administrative assistance, managing office equipment, handling communications, delivering exceptional customer service, and overseeing office administration tasks on a daily basis.
Tracking assets and maintaining our software are a big part of this job, this will require you to schedule deliveries and pick ups that need to be updated with each move.
Responsibilities & Duties
- Support the franchise by overseeing daily operations and supervising staff
- Interact with customers via phone, email, or in person with a professional and helpful attitude
- Handle incoming customer leads and convert them to orders
- Build rapport with customers by handling the intake of their orders, billing, and delivery schedule
- Upsell addon merchandise as needed.
- Follow up with current customers
- Enter client information into the POS software and manage billing, scheduling, questions, events
- Manage and order merchandise
- Respond to reviews
- Organize all office related issues and supplies
- Manage employee scheduling and payroll
- Develop office and employee standards and implementation
- Handle collections
- Manage bin inventory accurately in the POS system
- Assist driver in scheduling and cleaning of bins
- Assist with bookkeeping and reporting if needed
- Plan and schedule contractors for new bin inventory assembly
Qualifications
- Administrative Assistance and Office Administration skills
- Proficiency in operating office equipment
- Strong communication and customer service skills
- Attention to detail and organizational skills
- Ability to prioritize and multitask effectively
- Experience in a similar role is a plus
- Proficiency in Google suites and Excel
- High school diploma or equivalent
- Speaks english fluently
- Maintain a clean office
- Past experience with CRM software
- Must be able to follow written and verbal instructions
- Adaptable
- Customer service oriented
- Tech savvy