What are the responsibilities and job description for the Customer Success Intern (Cryo Digital Services) position at Cooper Companies?
Job Description
The intern will be reporting to the Director of Customer Success and working across Cryo-Digital Service platforms (Embryo Options and RI Witness). Embryo Options is a SaaS application designed to improve cryo billing collection rates and disposition management of gametes and embryos.
RI Witness is an electronic witnessing system that uses RFID to monitor and record all activity in the IVF laboratory. It helps avoid mismatches, improve efficiency, and provides quality control and traceability for fertility clinics. With this internship in our Customer Success team, it is the intention that Cooper Surgical can offer better support to patients and providers.
Essential Functions
The intern will be aiding with the development on the following tasks / projects :
Assisting with tasks related to creating the onboarding process for RI Witness including :
Assisting with platform configuration
Assisting with documenting process
Assisting with taking meeting notes
Assisting with executing on meeting follow-up tasks and documenting and sharing meeting notes
Assist with administrative tasks across the Customer Success CRM and Project management Tool (Client Success and Baton)
Assist with creating Wiki pages outlining business processes and product information
Create tech support tickets in Helpscout for bugs or issues with RI Witness and Embryo Options
Submitting data requests to the data team on behalf of the customer success team
Aid with creating and keeping customer help documentation organized
Assist with post-go live administrative support
Assist with prepping meeting decks
Responsibilities
Knowledge, Skills and Abilities
Intermediate skill in the use of Excel, Word and PowerPoint.
Well organized with attention to detail and ability to carry out tasks independently.
Excellent project management, organizational and follow-through skill set
Strong communication and interpersonal skills
Professional demeanor
Current university student, majoring in Business & Marketing / Communications, Project Management, or Information Technology entering their Junior or Senior year.
Completed course work in technology, marketing, project management, or other related field.
CooperSurgical is an equal employment opportunity employer and strong advocate of workforce diversity. Minority / Female / Sexual Orientation / Gender Identity / Disability / Veteran
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Success Intern (Cryo Digital Services)?
Sign up to receive alerts about other jobs on the Customer Success Intern (Cryo Digital Services) career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Customer Success Intern (Cryo Digital Services) jobs in the Naperville, IL area that may be a better fit.
We don't have any other Customer Success Intern (Cryo Digital Services) jobs in the Naperville, IL area right now.
