Customer Success Intern

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you the flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid unless the role has specific requirements.

At LogicGate, we believe that the strongest teams are made up of individuals who bring their different identities, backgrounds, ideas, and experiences to the table. We remain committed to fostering an inclusive work environment where all employee differences are celebrated, their ideas matter, and everyone feels safe to bring their authentic selves to work.

Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do - with our customers, our employees, and all we interact with. We are proud to have been recognized as a Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition

About The Internship

LogicGate’s Internship Program is designed and tailored for college students/recent grads from various disciplines to gain real world work experience in a fast-paced, high growth, open and diverse environment. This program will give you exposure to leading edge technology, provide valuable work experience, career coaching, and mentorship. From the time an application is submitted, to the end of the summer internship, students will be supported to learn and grow their strengths, abilities, and potential.

Program Details:

• 12-13 weeks internship starting on June 2, 2025 through mid/late August 2025, exact end date would depend upon your school schedule
• Receive hourly pay of $28 per hour
• Work a hybrid schedule and able to come to our headquarters in Downtown Chicago (River North) on as needed basis
• Gain meaningful work experience in field of study, participate in special projects, social events, and more!
• Assigned to a mentor to guide you throughout your internship and beyond!
  
  

Program Eligibility:

• You are enrolled full time in an accredited college or university as a Junior or Senior or have recently graduated within the past 6 months with your Undergraduate Degree.
• Are available to work 40 hours per week during the summer
• This position is not eligible for sponsorship
  
  

How you’ll spend your time:

Take an important role in a key LogicGate initiative of helping customers understand and communicate the value of their risk programs.

Objectives & Scope

• Research & Data Analysis: Gather and analyze customer data, internal data sources, and customer feedback to quantify return on investment (ROI) and highlight key areas of value from the platform. Use analytical tools to identify key ROI metrics and value realization trends.
• Interviews & Collaboration: Coordinate with Customer Success, Operations, and Marketing to gather additional insights and validate findings. Participate in customer calls and presentations.
• Insight Development: Identify trends, common themes, and success stories from our customer base.
• Case Study Creation: Write and design a external-facing white paper that summarizes insights, articulates value statements, and presents a clear narrative for prospects. Work closely with Customer Success, Operations, and Marketing teams to ensure the white paper is accurate, customer-focused, and aligned with broader business goals.
• Review & Finalization: Present the draft white paper to internal stakeholders for feedback and incorporate feedback to produce the final deliverable.
• Top Tier Customer Enablement: Support team members and collaborate on solutions for some of our largest and most strategic customers.
  
  

We get excited about you if you:

• Working towards a Bachelor's in Marketing, Economics, Statistics or related fields with a planned graduation of Spring 2025 or have recently graduated.
• Cumulative 3.0 GPA in good academic standing
• Problem solving with empathy, combined with knowledge of user experience best practices and logic.
• You are a strong communicator and believe in open collaboration in teamwork.
• You are enthusiastic about untangling complex problems and turning them into simple, impactful solutions.
• You have a love for learning and exercising curiosity
• You have strong quantitative, analytical, and problem-solving skills
• You have an entrepreneurial attitude with a keen eye for detail
• You’re organized and can manage multiple priorities simultaneously
  
  

What we use:

• Slack
• Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
• Zoom
• Microsoft O365