As a member of the Cooper’s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest. They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience.
What You’ll Get
50% Dining and Carryout
40% Retail Wine20% Retail and Private EventsMonthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness ProgramCompany Matching 401(k) Retirement Savings PlanFlexible Savings Accounts- Health and Dependent CareHighly Competitive Pay plus Team Member Incentives & RewardsPay Access before Pay DayFlexible SchedulesPaid Time OffAccess to Team Member Relief ProgramEmployee Assistance Program, providing mental health, legal and financial counseling.Everyday Benefits” Program to include insurance coverage (pet, life, auto, home / property) and employee discounts on goods and servicesEmployee Referral Bonus ProgramWine and Culinary EducationCareer Growth Flight PlanMilestones Recognition ProgramWhat You’ll Do
Greet all Guests with hospitality and friendlinessActively communicate with all departments within the restaurant to ensure a memorable guest experienceAdhere to all Cooper’s Hawk service standards and food handling proceduresPick up and deliver food orders to the table as assigned, as well for carry-out ordersEngage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful mannerMaintain knowledge of Cooper’s Hawk menuEnsure dishes are stocked and available for table service and table silverware is ready for serviceMaintain a safe, clean, organized, and stocked work areaMaintain professional relationships and communicate clearly with all Guests, Managers and Team MembersFollow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelinesPerform other duties as assignedWhat You’ll Need
Must represent Cooper’s Hawk ValuesMust be at least 18 years of ageAn individual who thrives in a team-based environmentHas a passion for guest service and hospitality-focusedMust be able to read, write and understand EnglishAbility to work flexible shifts and schedules, inclusive of weekends and some holidaysAbility to multi-task and work calmly and effectively under pressure, in a fast-paced environmentAbility to lift and carry up to 40 lbs.Ability to stand and walk up to 10 hours per shiftAbility to perform essential functions to Cooper’s Hawk standards with reasonable accommodationCooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!
