What are the responsibilities and job description for the Patient Relations Specialist position at Cooper University Hospital?
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
- Responsible for the oversight of Patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible.
- Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility.
- Collaborate with and support with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.
- Greet, smile and make the patient/family and visitor feel welcome, listen to customer’s request and offer assistance.
- Responsible for answering phones and questions proficiently, and triaging calls which cannot be answered and, therefore, require further assistance.
- Mailing patient valuables and belongings if requested, utilizing the appropriate delivery services.
Experience Required
- Excellent oral and written communication skills.
- Expertise in complaint resolution, customer service and healthcare experience preferred.
Education Requirements
- High School Diploma or Equivalent required.
