What are the responsibilities and job description for the Director of Operations position at CoralTree Hawaii, LLC?
Overview
At CoralTree Residence Collection we believe that travel is good for the soul. Travel is about spectacular destinations and creating unforgettable experiences. CoralTree Residence Collection is recognized as a leader in the management of premium and luxury residential properties. We are a rapidly growing company that values service from the heart. Whether that’s serving our team members, our guests or our owners. We believe that genuine connection is at the heart of what people value most. Come join our team and help create unforgettable experiences and connections.
The Director of Operations will oversee and drive all aspects of our daily operational vacation rental business in Wailea. You will ensure smooth and efficient processes, exceptional owner and guest experiences, and operational cost management. You will lead, motivate, and guide a fantastic team including housekeeping, maintenance, and guest services. This role will collaborate closely with various departments including owner services, marketing, and finance to optimize daily operations and contribute to the long-term success of the company.
The salary range for this position is 85K-$110K per year based on experience, with an additional company performance bonus.
Key Responsibilities:
- Provide leadership to your team to keep them motivated, aligned, and engaged.
- Oversee day-to-day operations for the vacation rental portfolio ensuring the residences are well-maintained, clean, and ready for guests and owners
- Ensure guests have exceptional, and memorable experiences. Handle guest challenges or issues promptly, aiming for full guest satisfaction and resolution.
- Communicate and build relationships with owners to ensure continued participation in our rental program and to assist in acquisition of new residences
- Analyze, create and implement processes and metrics to boost efficiency, optimize revenue, and reduce expenses.
- Oversee vendor relationships and negotiate contracts for services.
Qualifications:
- High School diploma or GED required.
- Bachelor’s degree in hospitality management, Business Administration or related filed preferred.
- . Preferable four or five-diamond properties.
- Three to five years of vacation rental or hotel management experience.
- Exceptional problem-solving, organizational, and analytical skills.
- Ability to handle multiple priorities and make decisions in a fast-paced environment.
- Excellent communication skills, both written and verbal. Ability to communicate with the team, guests, and owners with professionalism and enthusiasm.
- Proficient with operational software, property management systems and other related technology.
- Keen attention to detail.
- Knowledge of local vacation rental industry a plus.
- Must have a valid Hawaii Driver’s License and be insurable within the CoralTree Residence Collection system.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
- Free room nights to stay at our gorgeous properties.
- Friends and Family receive discounted rates.
- Time to travel with a generous PTO benefit, earning 24 days your first year. Start earning and using your PTO immediately.
- 401(k) Retirement Savings Plan with a company match.
- Medical, dental, vision, life, and disability benefits.
- Opportunities for growth and career advancement.
- Employee Assistance Program
- Access to employee discounts from industry-leading brands in travel, entertainment, and retail including Walt Disney World, Live Nation, Samsung, Hertz and many more!
Come join the CoralTree Residence Collection, a great opportunity to take the next step in your career!
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- On call
- Weekends as needed
Work Location: In person
Salary : $85,000 - $110,000