Fraud Triage Analyst

Who We Are

Corebridge Financial makes a tremendous difference in people’s lives. We help people make some of the most important decisions they’re ever going to make. We help them respond to some of life’s most difficult moments through the solutions and services we provide, and we help them plan and take action to protect the future they envision. Corebridge Financial brings together a broad portfolio of retirement, life and institutional products offered through an extensive, multichannel distribution network. With our customer-focused service, breadth of product expertise, deep distribution relationships – and world-class team of talented employees who are passionate about what they do.

The Triage Analyst is responsible for managing and organizing incoming fraud-related referrals and ensuring all cases are accurately logged in the AFID tracking system. This role is critical in maintaining efficient workflows, enabling the fraud team to focus on investigations and resolution.

We want to hear from you today if you can

• Review and log all incoming fraud referrals into the AFID tracker daily with precision and accuracy.
• Report daily logged items to the Director of Investigations to be assigned to fraud analysts.
• Ensure proper escalation process is followed.
• Monitor and manage the triage queue to maintain consistent case flow and prevent backlogs.
• Act as the first point of contact for incoming referrals, ensuring clear communication with stakeholders submitting fraud reports.
• Continuously identify opportunities for process improvements in the triage workflow.
  
  

What we are looking for

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 1 years' experience in an administrative, operational, or data entry role, preferably within fraud, compliance, or a related field
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with case management systems
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Effective communication skills, both written and verbal
• Familiarity with fraud detection, compliance, or investigations processes is a plus
• Experience with tracking systems or databases used in case management is a plus
  
  

What our employees like most about working for Corebridge Financial

• Our “Giving Back” policy is at the core of our daily operations and guides our future progress. Don’t believe us? We put our money where our mouth is! Corebridge Financial, will give you up to 16 hours a year paid time off to volunteer in the community.
• Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
• Paid Time Off (Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 18 paid holidays.
• A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.
  
  

We are an Equal Opportunity Employer

Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: www.corebridgefinancial.com

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area

OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

American General Life Insurance Company