Help Desk Customer Service Representative (Remote desktop)

Skills Required
KNOWLEDGE OF:

• The principles, capabilities, and operation of computer systems and networks.
• Remote desktop control tools to troubleshoot and evaluate issues via telephone.
• Computer helpdesk operating procedures.
• Problem escalation procedures.

SKILL IN:

• Recognizing, identifying, analyzing, and correcting hardware and software malfunctions for computer and network problems.
• Communicating with customers regarding technical needs and computer system problems.
• Entering issues into the help desk ticket tracking application and escalating tickets to higher support functions as needed.

Experience Required
ABILITY TO:

• Provide excellent and courteous customer service, even in high-stress or contentious situations.
• Follow detailed verbal and written instructions.
• Work effectively with customers, vendors, and other data processing personnel.
• Use good judgment and caution to execute computer procedures properly.
• Utilize technical reference manuals to resolve problems.
• Communicate effectively both orally and in writing with the client employees and customers.
• Analyze and troubleshoot hardware and software problems.
• Complete work activities using established procedures and guidelines.
• Complete work activities with minimal supervision.
• Take responsibility for actions.

Education Required:

• Requires two (2) years of experience in a help desk or computer support role.
• High School Diploma

Notes:
Onsite

Job Type: Contract

Pay: $20.00 - $23.50 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Phoenix, AZ 85009 (Required)

Ability to Relocate:

• Phoenix, AZ 85009: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24