What are the responsibilities and job description for the Collections Manager position at CoreTechs?
Collections Manager
Austin, TX 78758
Full-time | Intermediate
ABOUT THE ROLE :
We are seeking a Collections Manager to take ownership of client accounts, reducing defaults and delinquencies while assisting underperforming customers. You'll be the primary point of contact for failed debits, payment plan adjustments, and customer retention strategies. This role requires strong analytical skills, customer empathy, and a proactive approach to risk management
KEY RESPONSIBILITIES :
Manage accounts to minimize delinquencies and defaults
Act as the main contact for failed debits and payment plan changes
Analyze customer payment patterns and collaborate with Risk & Product teams to improve processes
Handle complex cases and work to retain customers at risk of terminating contracts
Document and report weekly on account status and payment failures
Contribute to a positive, high-performing team culture
Maintain and update CRM tools with accurate account details
WHAT YOU BRING :
At least 3 years of experience in Collections, Customer Success, Retention, Accounts Receivable, or Account Management
Background in startup / fintech environments preferred
Strong communication skills-both written and verbal-with an ability to handle difficult conversations effectively
High attention to detail and ability to multitask in a fast-paced setting
Experience with HubSpot or other CRM tools is a plus
WHY JOIN US?
Competitive salary & benefits
Flexible vacation policy
Hybrid work model (Austin, TX)
Work with an innovative team of entrepreneurs with a track record of successful startups
Ready to make an impact? Apply today!
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
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