Auto Collections Agent

CornerStone Staffing is hiring 3 Auto Collections Agents in Whiteville, NC.

If you have great customer service experience and like a fast paced work environment then we have the right job for you! Apply Online Today!

Job Title: Auto Collections Agent

Location: Whiteville, NC

Pay: $15.00/hourly

Schedule: Monday - Sunday 8:00am to 9:00pm & Flexible for OT

EOM Hours - Bell to Bell (7am to 8pm or 8am to 9pm with two 1 hour lunches)

Sunday Dialer - You will be scheduled 1-2 dialer Sunday per quarter, but may be required to work addition Sunday hours based upon month end.

Holidays - The call center is open most holidays for temporary employees and volunteers to work. Holidays on (Monday or Friday).

Job Summary: Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.

Job Duties: 

• Collect delinquent accounts promptly and professionally, following standardized procedures

• Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept

• Negotiate payment arrangements with clients, assessing their ability and willingness to pay

• Document all collection efforts accurately and professionally in the collection system

• Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures

Ideal Candidate:

• 3 years of Customer Service experience - REQUIRED

• Call Center experience - highly preferred

• Bilingual - highly preferred

• Good communication, decision-making, and time management skills are essential

• Proficiency in Microsoft applications and ability to work in a team environment

On-boarding Requirements:

• High School Diploma or equivalent (GED)

• Criminal Background & Drug Screening

• 2 verifiable employment references

Please read requirements carefully as we are prioritizing those that meet the requirements.

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

• If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

• If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

Please email your resume to irving.resume@cornerstonestaffing.com once you have completed you application and include "Whiteville Collections" in the subject line.

#ZIP

#CB