What are the responsibilities and job description for the Auto Collections Agent position at CornerStone Staffing?
CornerStone Staffing is hiring 3 Auto Collections Agents in Whiteville, NC.
If you have great customer service experience and like a fast paced work environment then we have the right job for you! Apply Online Today!
Job Title: Auto Collections Agent
Location: Whiteville, NC
Pay: $15.00/hourly
Schedule: Monday - Sunday 8:00am to 9:00pm & Flexible for OT
EOM Hours - Bell to Bell (7am to 8pm or 8am to 9pm with two 1 hour lunches)
Sunday Dialer - You will be scheduled 1-2 dialer Sunday per quarter, but may be required to work addition Sunday hours based upon month end.
Holidays - The call center is open most holidays for temporary employees and volunteers to work. Holidays on (Monday or Friday).
Job Summary: Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.
Job Duties:
Collect delinquent accounts promptly and professionally, following standardized procedures
Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept
Negotiate payment arrangements with clients, assessing their ability and willingness to pay
Document all collection efforts accurately and professionally in the collection system
Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures
Ideal Candidate:
3 years of Customer Service experience - REQUIRED
Call Center experience - highly preferred
Bilingual - highly preferred
Good communication, decision-making, and time management skills are essential
Proficiency in Microsoft applications and ability to work in a team environment
On-boarding Requirements:
High School Diploma or equivalent (GED)
Criminal Background & Drug Screening
2 verifiable employment references
Please read requirements carefully as we are prioritizing those that meet the requirements.
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.
Please email your resume to irving.resume@cornerstonestaffing.com once you have completed you application and include "Whiteville Collections" in the subject line.
#ZIP
#CB
Salary : $15
