Patient Services Coordinator TX

CornerStone Staffing has partnered with a MAJOR hospital system in Fort Worth and is currently recruiting for the following position : Job Title : Patient Services CoordinatorJob ID : 146865Schedule : Monday - Friday, 8 : 30am-5 : 30pmLocation : Central Fort Worth (76104)Pay : $18 / hr (Depending on Experience)Job Duties : We are seeking a detail-oriented and customer-focused Patient Services Coordinatorto join our team. This role requires a high level of accuracy, resilience, and problem-solving skills to manage patient eligibility verification, coordinate with insurance companies and medical offices, and handle sensitive customer interactions. The ideal candidate will be able to work efficiently in a high-volume environment, de-escalate concerns, and manage complex cases with patience and professionalism.Key Responsibilities : Process 70-90 cases per week, handling 6-12 orders per day of needed hospital equipment.Contact insurance companies via phone and portal systems to verify patient eligibility.Communicate with patients, insurance providers, and medical offices to collect necessary documentation for order processing.Manage cases that vary in complexity, ranging from simple 30-minute verifications to cases requiring extended 2-hour calls due to wait times.Address delayed orders and resolve customer concerns, including interactions with frustrated or upset parents.Maintain accurate and detailed records of all interactions and verifications.Navigate gray areas within the role, applying critical thinking and adaptability to resolve unique case-by-case situations.Utilize strong customer service skills, including probing, asking relevant questions, and de-escalating tense situations when orders are delayed.Work in a fast-paced, high-volume environment with minimal downtime, requiring sustained focus and productivity throughout the day.Strong attendance is mandatoryno time off permitted during the first 6 weeks of training and minimal absences during the first 90 days to avoid backlog issues.Qualifications & Skills : Strong customer service experience, preferably in insurance verification, healthcare, call centers, escalations, or high-volume customer support.Excellent attention to detail and critical thinking skills to navigate complex and evolving case scenarios.Ability to handle difficult conversations with professionalism, particularly when dealing with delays or frustrated clients.Comfortable working in a high-pressure, fast-paced environment with constant case management.Experience in the medical or insurance field is a plus, but candidates with strong customer service, problem-solving, and escalation resolution skills will also be considered.High School Diploma or GEDApplication Process Includes : Drug testingBackground checkFlu shot / TB testFor immediate consideration, please email your resume toashleys@cornerstonestaffing.com

by Jobble

Salary : $18