What are the responsibilities and job description for the Service Writer position at Corrigan Oil?
Why Join the Corrigan Team
Corrigan is a large company that operates with a small feel. Our culture is best described as hard working and ambitious. We are constantly looking for opportunities to say “yes we can” with a goal of total customer satisfaction while providing our products and services safely. Corrigan is a fast-moving, quickly growing company that empowers our employees to be the best they can be with room for advancement throughout all branches of the organization.
Job Overview
A service writer is the liaison between customers who need repairs performed on their vehicles and the technicians who will provide those repairs, working hand in hand with technicians and assigning work. This is a full-time, non-exempt position reporting to the Fleet Manager and Shop Foreman's.
Essential Job Functions:
Corrigan is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none. Corrigan is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within. Corrigan has expanded into a family of companies including Corrigan Oil, Corrigan Propane, Corrigan Construction, Corrigan Towing and Heavy Haul, Corrigan Transportation, Corrigan Mechanical Contractors, Corrigan Environmental Solutions, and Technical Environmental Services.
Corrigan understands the importance of preserving our environment and giving back to the communities. At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors, and volunteers.
Benefits
Corrigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
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Corrigan is a large company that operates with a small feel. Our culture is best described as hard working and ambitious. We are constantly looking for opportunities to say “yes we can” with a goal of total customer satisfaction while providing our products and services safely. Corrigan is a fast-moving, quickly growing company that empowers our employees to be the best they can be with room for advancement throughout all branches of the organization.
Job Overview
A service writer is the liaison between customers who need repairs performed on their vehicles and the technicians who will provide those repairs, working hand in hand with technicians and assigning work. This is a full-time, non-exempt position reporting to the Fleet Manager and Shop Foreman's.
Essential Job Functions:
- Meet with internal and external customers to listen to their needs for repair and / or service of their vehicle issues
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Develops estimates by costing materials, supplies, and labor
- Increase customer satisfaction by building customer relations both internal and external
- Maintain the Company’s standards for ethical business practices, professional image, orderliness, customer. service and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers, shop foreman’s and the shop manager frequently. Includes communicating with dispatch on Company owned vehicles.
- Be available, on a rotational basis, for on-call in response to after-hour and emergency requests. Also including Saturday 7-12pm short shift rotation
- Responsible for overseeing the technician working on customer’s vehicle including their time management / efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development of documentation of standard operating procedures as appropriate.
- Follows company quality, safety and environmental guidelines as well as employee handbook policies
- Regular and reliable attendance and presence at work
- Good interpersonal skills
- Able to effectively perform responsibilities under a high level of stress
- Operate in a constant state of alertness and safe manner
- Other duties as assigned by management
- High School diploma with 2 years customer service
- Experience with parts
- Strong organizational and time management skills
- Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Corrigan is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none. Corrigan is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within. Corrigan has expanded into a family of companies including Corrigan Oil, Corrigan Propane, Corrigan Construction, Corrigan Towing and Heavy Haul, Corrigan Transportation, Corrigan Mechanical Contractors, Corrigan Environmental Solutions, and Technical Environmental Services.
Corrigan understands the importance of preserving our environment and giving back to the communities. At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors, and volunteers.
Benefits
Corrigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Medical, Dental & Vision Insurance – Eligible 1st of the month after employment begins.
- Life Insurance. Short-Term Disability Coverage
- Vacation. Paid Holidays
- 401(k) – Company matches 50% up to 5% employee income
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