What are the responsibilities and job description for the Service Writer position at KYYBA INDIA PRIVATE LIMITED?
Description:
ON-SITE
- Hours: Mon - Fri 9AM to 5PM with possible overtime between 7am and 9 am
- Must Haves: Worked in a customer service, Automotive repair sales experience, looking for a career move
- Level of education required: High school diploma or equivalent
- Years of experience required: At least 2 years
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Job Summary
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Job Type: Contract
Pay: $22.00 - $24.50 per hour
Benefits:
- Health insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Experience:
- Accounts receivable: 1 year (Required)
- Collection: 1 year (Required)
Work Location: On the road
Salary : $22 - $25