What are the responsibilities and job description for the Apprentice Service Writer position at Mutiny Marine Inc?
Job description
Job Summary
Mutiny Marine is seeking a dedicated and detail-oriented Apprentice Service Writer to join our team. This is a learning position and you will be working directly under the Service Manager, being trained for a future as a Service Writer and could lead into a Service Manager role. The ideal candidate will serve as a vital link between our customers and the service department, ensuring that all service needs are accurately communicated and addressed. This role requires strong mechanical knowledge and excellent customer service skills to facilitate effective communication regarding marine related repairs and maintenance.
Responsibilities you will obtain:
- Greet customers promptly and professionally, addressing their service needs and inquiries.
- Document customer concerns and relay information to the service technicians for accurate diagnosis.
- Provide detailed estimates for repairs, including parts and labor, ensuring transparency with customers.
- Manage cash handling processes, including processing payments and maintaining accurate financial records.
- Utilize auto estimating software to prepare quotes for services needed.
- Maintain organized records of customer interactions, service orders, and completed work.
- Collaborate with mechanics to ensure timely completion of services while keeping customers informed of progress.
- Assist in tire service operations, including alignment checks and air brake inspections as needed.
- Uphold dealership standards in customer service and contribute to a positive team environment.
Skills that you shall learn:
- Strong mechanical knowledge with an understanding of marine systems and repair processes.
- Experience in cash handling and managing financial transactions accurately.
- Familiarity with tire service procedures, including alignments and air brake systems.
- Previous experience in auto service management or working within a dealership setting is preferred.
- Proficient in using marine estimating software to generate accurate service quotes.
- Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively.
Mutiny Marine is a certified dealer for both Mercury Marine, and Suzuki Marine. We are also a dealer for Flagship Pontoons, Watkins Bay Pontoons, Minn-Kota, Ray Electric, and many other marine industry leaders.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 – 55 per week
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 – 55 per week
Benefits:
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- South Lyon, MI 48178: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22