What are the responsibilities and job description for the Customer Service Professional position at Cosmopolitan Linen Service?
We are seeking a confident, positive, outgoing, organized, and detail-oriented individual to handle Customer Service responsibilities. They will be working in a fast-paced environment where we value strong work ethics, respect for others, excellent communication, and the desire to take on a career and not just a job.
Various duties include:
Responds to Calls, Emails, Requests regarding customer service issues
Prints Special Orders given by phone, emails, order forms, and/or tablet
Distributes Specials to Route paperwork & Depot team
Prints daily reports, invoices, settlement sheets
Prepares & distributes Route paperwork (includes separating Regular invoices & Settlement Register sheets)
Requests Non-embroidery garment orders
- a. Consolidates non-embroidery garment orders from customers, route reps, and managers into one form to be passed along to Garment department
- b. Receives daily garment inventory sheet. Reviews what may be short
as well as notifies GM of what garments will need to be ordered if requested orders cannot be filled completely.
Completes Customer Maintenance changes to include:
- a. Maintenance change forms from route reps
- b. Customer requests via phone
- c. Manager requests via email
- d. Monthly price increases approved by Managers
- e. Contract renewals
Organizes packing slips/receivers
Maintains Office supplies:
- a. Informs office mgr of office supplies needed (includes Invoice & Specials paper)
- b. Distributes supplies to designated locations
Assists with Special Projects assigned by Managers
Required Characteristics / Personality Traits
Confident
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Positive demeanor and attitude
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"Face" of the company over the phone
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Ability to work and have good rapport with various personalities
Good communicator
Ability to turn a complaint into positive results
Urgent in responding to customer issues
Urgent in responding to emails. Follow-ups are always completed
Great at trouble-shooting/problem-solving
Quick, accurate, & efficient with tasks. Able to go from one task to another. Double-checks own work.