Administrative Assistant/Support Staff

Job Description for Full-Time Administrative Support Counseling Simplified

Position Overview: Counseling Simplified is seeking an outgoing, detail-oriented individual to join our dynamic Admin Team as a front desk support specialist for our psychotherapy practice. The ideal candidate will excel at prioritizing tasks, multitasking, and maintaining a positive attitude. We are looking for 2 admin who are eager to learn and grow with us!

Compensation:

• Pay: $20/hr

Shifts:

• Training Phase: 9 AM - 2 PM
• Post-Training: 7:00 AM - 2:00 PM or 1:00 PM or 8:00 PM, Monday through Friday
• Post-Training every other Saturday 9-2

Reporting To:

• Jason Wendling and Caralyn Wendling

About Us: Counseling Simplified is a dedicated group counseling practice committed to providing a supportive and nurturing environment for individuals seeking personal growth and healing. Our mission is to simplify the counseling experience, making it accessible to the community through specialized individual therapy sessions that address challenges such as anxiety, depression, and life transitions.

Located in B122 in the basement of Vistech 1, Counseling Simplified features modern, well-appointed counseling rooms designed for privacy and tranquility. Vistech 1, part of the Purdue Research Park, fosters innovation and collaboration, enhancing the overall experience for our clients. Take a tour of our office!

Our Vision: We help thousands of people to feel better and find joy in life again.

Our Core Values:

• Warmth
• Curiosity
• Competence

Qualifications:

• Preference is given to candidates with experience in client care and customer service especially in a medical or mental health office front desk setting (but all experience levels encouraged to apply!)
• Psychology undergraduates and graduates are encouraged to apply.
• Strong communication skills and the ability to promote the clinic's vision.
• Excellent organizational skills, high consciousnesses with the ability to think proactively and manage multiple tasks.
• Tech-savvy with experience in Microsoft Office Suite, Google Drive, and electronic health record (EHR) systems; knowledge of Simple Practice EHR is an asset.

Responsibilities:

• Provide administrative support to therapists, including client bookings, payments, and managing intake and consent forms.
• Welcome clients to the office, respond to calls and emails, and process payments.
• Maintain quality assurance by following up on payments, securing payment information, and managing booking software.
• Track metrics (no-show/late cancellation rates, client retention rates, client satisfaction metrics, etc.)
• Maintain social media accounts using Counseling Simplified branding.
• Ensure clients have filled out necessary forms prior to appointments and assist clients with this documentation as necessary.
• Perform patient information verification, ensuring accurate gathering of demographics, insurance details, and records to ensure correct billing.
• Assign appropriate CPT codes to procedures performed by therapists.
• Electronically submit insurance claims to various commercial insurance payers
• Monitor claim status, identify and address claim denials or rejections, and initiate appeals when necessary.
• Assist with onboarding for new therapists
• Assist with credentialing for new therapists and current therapists
• Generate patient invoices for outstanding balances after insurance payments and communicate payment options.
• Record received payments accurately from insurance companies and patients, ensuring proper posting to patient accounts.
• Manage outstanding accounts, identify overdue balances, and initiate collection efforts as needed.
• Stay updated on billing regulations and guidelines to ensure accurate and compliant claim submissions.
• Generate reports on billing performance, identify trends, and suggest improvements to optimize revenue cycle.
• Perform light cleaning and maintain the office area, office supplies, and clinical files.

Skills and Attributes of Our Ideal Candidate:

• Dynamic, self-motivated, and capable of working independently and collaboratively.
• Strong communication skills, with the ability to interact professionally and compassionately with clients.
• Confidence to share ideas and constructive criticism to help us grow.
• Ability to juggle multiple projects and tasks simultaneously while working well under pressure and meeting deadlines.
• Attention to detail in managing patient information and billing tasks.
• An appetite for innovation and simplicity, highly process-oriented.

Work Environment: This role primarily involves working in an office setting within a healthcare facility, utilizing computers and phones to manage billing tasks efficiently.

Application Process: To apply, please submit your resume and cover letter. Additionally, complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results during the hiring process. We encourage diverse candidates to apply and appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.

For more information about our practice, visit our website: .

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Rotating weekends

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)

Ability to Commute:

• West Lafayette, IN 47906 (Required)

Work Location: In person

Salary : $20