What are the responsibilities and job description for the Front Desk Agent position at Country Inn and Suites By Radisson?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various tasks efficiently in a fast-paced environment. Bilingual candidates are highly encouraged to apply, as they will enhance our guest relations.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond promptly to guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and transactions.
- Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
- Utilize phone systems effectively to manage incoming calls and relay messages to appropriate staff members.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Address guest complaints or concerns professionally, striving for resolution and satisfaction.
Requirements
- Previous experience in hospitality or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Familiarity with hotel management software is a plus; training will be provided as necessary.
- Bilingual abilities are an advantage in enhancing communication with diverse guests.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry!
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Ability to Commute:
- Jonesborough, TN 37659 (Required)
Ability to Relocate:
- Jonesborough, TN 37659: Relocate before starting work (Preferred)
Work Location: In person
Salary : $11 - $12
