What are the responsibilities and job description for the Hotel Front Desk Agent position at Home2 Suites by Hilton Boone?
Join the Rockstars of the Brand New Home2 Suites by Hilton Boone!!
Key Notes:
- Weekend availability required
- Holiday availability required.
- Shift availability for 7a-3p, full time at 5 days a week. Must have flexibility to help cover 2p-10p in case of emergency coverage needs ie. vacation time, call outs etc.
Summary
As a Front Desk Agent at Home2 Suites by Hilton Boone, you will be the first point of contact for our guests. This role is vital in ensuring a welcoming atmosphere and providing exceptional guest services that align with our commitment to comfort and convenience.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations and handle guest inquiries via phone and in-person.
- Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- Ensure the front desk area is well-maintained and organized at all times.
- Assist with billing inquiries and process payments accurately.
- Resolve guest complaints promptly and effectively to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
Qualifications
- Proven experience in front desk operations or hospitality management preferred, but not required.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills, both verbal and written.
- Familiarity with hotel management software is preferred but not required.
- abilities are a plus to better serve diverse guests.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Professional demeanor with strong phone etiquette.
If you are passionate about hospitality and ready to create memorable experiences for our guests, we invite you to apply today to join the Home2 Suites by Hilton Boone family!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
People with a criminal record are encouraged to apply
Application Question(s):
- This is primarily a 7a-3p position, but the perfect candidate will be flexible to work 3p-11p as needed to help cover day off requests, do you have the availability to manage this type of schedule?
Ability to Commute:
- Boone, NC 28607 (Required)
Work Location: In person
Salary : $15
