Hotel Front Desk Agent

We are seeking a competent and friendly Front Desk Agent to be the first point of contact for our guests, providing exceptional customer service and ensuring guest satisfaction.

Job Duties

• Process guest check-in and checkout procedures while providing exceptional customer service
• Answer phone calls for reservations and guest inquiries
• Effectively respond to guest needs, special requests, and complaints, relaying information to other staff as needed
• Assist with laundry duties such as loading/unloading washers and dryers, folding sheets,towels, and blankets
• Manage and maintain cleanliness of the lobby and common areas
• Coordinate with housekeepers to track readiness of rooms for check-in
• Must be able to complete daily tasks with little or no supervision
• Other job duties as assigned

Qualifications

• Must be able to use a computer swiftly and effectively, training will be provided for learning the hotel management/reservation software
• Ability to understand and adhere to proper credit card and cash handling procedures
• Customer service with outstanding communication and active listening skills
• Must be able to maintain confidentiality of proprietary information
• Excellent problem solving and multitasking skills with attention to detail
• High school diploma or equivalent
• Proficiency in English
• Familiarity with front desk operations, customer service, or hospitality is a plus

Please provide several date and time windows for availability to interview. You may receive a message if we need to schedule an interview outside or past those dates. A resume is required for consideration in this role.

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Erwin, TN 37650 (Required)

Work Location: In person

Salary : $11