What are the responsibilities and job description for the Front Desk Agent position at Country Inn and Suites By Radisson?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accuracy in guest accounts.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Operate phone systems to manage incoming calls and assist guests as needed.
- Support night audit procedures as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain front desk area cleanliness and organization at all times.
- Assist in managing reservations through hotel management software.
Requirements
- Previous experience in hospitality or customer service roles is preferred.
- Strong communication skills with the ability to engage with diverse guests effectively.
- Multilingual abilities are a plus, enhancing guest relations and service quality.
- Familiarity with phone systems and front desk operations is advantageous.
- Knowledge of hospitality management principles is desirable.
- Ability to work flexible hours including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing guest accounts and requests.
- A passion for providing outstanding guest services in a dynamic environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Rotating weekends
Ability to Commute:
- Decorah, IA 52101 (Required)
Ability to Relocate:
- Decorah, IA 52101: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
